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This Return and Refund Policy governs the return of products and services purchased from Covelab Body and Wellness www.covelab.online
1. General Return Conditions for Products
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items subject to the conditions below.
• Return Window: Eligible items can be returned within 14/30 days from the date of delivery.
• Item Condition: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
• Proof of Purchase: A receipt or proof of purchase info@covelab.online is required for all returns.
2. Non-Returnable Items (Exceptions)
Due to the nature of body and wellness products, and for hygiene reasons, the following items are non-refundable and cannot be returned unless defective or damaged upon arrival:
• Opened or Used Products: Any product that has been opened, used, or removed from its protective seal.
• Sale Items: Items marked as "Final Sale" or on clearance.
• Gift Cards.
3. Services and Appointments
• Cancellations:
• Products/Orders: Orders can be cancelled for a full refund if the request is received before the item is shipped.
• Appointments/Classes: For booked or sanctuary services hours in advance for a full refund. Cancellations made after this window may result in a cancellation fee or forfeiture of the full payment.
4. How to Initiate a Return
1. Contact Us: To initiate a return, please email us at info@covelab.online within the specified return window.
2. Provide Information: Include your Order Number, the item(s) you wish to return, and the reason for the return.
3. Return Shipping:
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• We highly recommend using a trackable shipping service or purchasing shipping insurance.
4. Send To:Your Return Shipping Address
5. Refunds
• Once your return is received and inspected, we will send you an email notification.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 - 10 business days.
• Restocking Fee: Please note, a 10% percentage, I restocking fee may be deducted from your refund on all returns.
6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately within 3 days of delivery at info@covelab.online and include photographs of the damage. We will gladly replace the item or issue a full refund, including original shipping costs.
Effective Date: November 6th 2025
This Privacy Policy describes how Covelab Body and Wellness collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.covelab.online
1. Information We Collect
We collect several types of information from and about users of our Site, including:
• Personal Identification Information (PII): Name, postal address, email address, telephone number, and payment information credit card details primarily collected when you make a purchase or register an account.
• Order Information: Details about the products and services you purchase.
• Usage Data: Information about how you access and use the Site, such as your IP address, browser type, pages viewed, time spent on pages, and referring website addresses.
• Marketing & Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use the information we collect for various purposes, including:
• Order Fulfillment: To process and fulfill your orders, communicate with you about your order, and arrange for shipping.
• Customer Service: To respond to your inquiries, questions, and requests.
• Marketing & Promotions: To send you promotional materials, newsletters, and other communications (if you have opted in).
• Website Improvement: To monitor and analyze usage and trends to improve our Site and the services we offer.
• Security: To protect the security and integrity of our Site and prevent fraud.
• Legal Compliance: To comply with any applicable laws and regulations.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above:
• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing Stripe, PayPal shipping carriers USPS, FedEx and email service providers.
• Analytics: We use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here:Link to Google's Privacy Policy
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities a court order or subpoena
4. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
• The right to access the personal information we hold about you.
• The right to request that your personal information be corrected, updated, or deleted.
• The right to object to the processing of your personal information.
To exercise these rights, please contact us at the contact information provided below.
5. Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is ever completely secure or error-free.
6. Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated November 6th 2025 at the top of this policy.
7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email info@covelab.online or by mail using the details provided below:
Covelab Body and Wellness
7375 Executive Pl Lanham, MD 20706
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